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FAQs

What SIMs are compatible with the Z1 watch?
  • Most SIMs are compatible with this watch. Such as Telekom, O2, Vodafone, Three, Lebara, Jazztel, etc.
  • Please confirm the network below with your SIMs company/operator if you're not sure.
  • 2G GSM         900/1800MHz
  • 3G WCDMA   B1/B5/B8
  • 4G FDD-LTE  B1/B3/B5/B8/B20
  • 4G TDD-LTE  B38/B39/B40/B41
What SIMs are compatible with the Z6 watch?
  • Most SIMs are compatible with this watch. Such as Telekom, O2, Vodafone, Three, Lebara, Movistar, Orange, Yoigo, Jazztel, etc.
  • Please confirm the network below with your SIMs company/operator if you're not sure.
  • 2G GSM              900/1800MHz
  • 2G CDMA           BC0 800MHz
  • 3G CDMA2000  BC0 800MHz
  • 3G WCDMA        B1/B2/B5/B8
  • 4G FDD-LTE       B1/B2/B3/B5/B8
  • 4G TDD-LTE       B38/B39/B40/B41(100M)
What SIMs are compatible with the Z7 watch?
  • Most SIMs are compatible with this watch. Such as Telekom, O2, Vodafone, Three, Lebara, Movistar, Orange, T-Mobile, Jazztel, etc.
  • Please confirm the network below with your SIMs company/operator if you're not sure.
  • 2G GSM              900/1800MHz
  • 3G WCDMA    B1/B8
  • 4G FDD-LTE       B1/B3/B8/B20
  • 4G TDD-LTE       B34/B38/B39/B40/B41
Does the child need a mobile phone with them to enable range/connection?
  • It works without the phone. You need to insert a sim card inside the watch.
Does this work with a pay as you go sim, so a sim without contract?
  • Yes. The data and call time minutes are required.
Can messages be sent to the child’s friends who don’t have an imoo watch or the imoo app?
  • The app is required for messages. Child can call any phone if you allow it but no video except through the app.
How many watches can parents bind to the app?
  • Five watches in total.
Are there any games on the watch?
  • No games on the watch.
What can I do if the watch get lost or has been stolen?
  • Please set up Lost Mode as soon as possible if the watch has been stolen or lost. Then you can get the location in the mobile APP once the watch is power on and connect to the network. The watch will display Please contact the owner and can’t be used as long as you don’t unbind the watch from the APP.

    How to set up the Lost Mode?

    Find "More" in the mobile APP, then slide down to Lost Mode" and set it up.