All orders made before 4:00 pm (GMT+8) are processed within 12 hours, excluding public CN holidays.
Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events may have longer shipping times, at the discretion of imoo. In such cases, customers will be informed in advance separately.
All goods are inspected and sealed before delivery to avoid damage.
No restocking is to be charged to the consumers for the return of the product.
imoo will keep you updated on your order status via email. Orders cannot be canceled once they have reached.
Free standard shipping is usually available on any imoo Watch Phone. Please note that we do not deliver to P.O. box addresses.
Countries/regions we ship to
| Countries/regions | Shipping carrier | Shipping fee | Estimated delivery time |
| Germany | DHL Express | Free standard shipping | 2-5 business days |
| United Kingdom | DHL Express | Free standard shipping | 3-5 business days |
| United Kingdom | Amazon Logistics | Free standard shipping | 2-3 business days |
| Spain | DHL Express/Amazon Logistics | Free standard shipping | 5-7 business days |
Shipping Tracking
You can find the tracking number on the Order/Shipping Confirmation email and online when you view your order on the Order Status website.
How is shipping calculated?
Shipping is calculated based on the shipping address and the shipping method. The following options can be selected during checkout:
Free Standard Shipping
Please note that delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations. We are unable to ship to P.O. Box addresses.
Affected by Covid-19, there will be some delays in the delivery.